Delivery & Returns
Because we care about your experience — from the moment you order to the moment you try it on.
📦 Delivery in UAE
- Standard delivery: 3–4 business days
- Express delivery (Dubai and Abu Dhabi only): 2 days (excluding weekends)
🌍 International Shipping
We now ship worldwide with DHL Express. Delivery times vary by region, typically between 3 to 7 business days.
Shipping is free on all international orders over AED 1200.
For orders below that amount, shipping fees are calculated at checkout based on your destination and package weight. Shipping is partially subsidized by us to reduce your cost.
💌 Order Processing
Orders are processed within 1–2 business days. Once your order ships, you’ll receive an email with your tracking number.
🔁 Returns
🇦🇪 UAE returns
Changed your mind? No worries — we offer free returns within 14 days for all UAE orders.
To request a return, simply submit your request through our Return Portal or email us at contact@topazthebrand.com with:
- Your order number
- The item(s) you'd like to return
- The reason for your return
We’ll arrange a free pickup at your convenience.
🌍 International returns
At this time, we do not accept returns on international orders.
Each piece is carefully inspected before shipping to ensure it meets our quality standards.
We invite you to reach out to us at contact@topazthebrand.com before placing your order if you have any questions about sizing, fabric, or fit.
📌 Return conditions
- Items must be unworn, unwashed, and in perfect condition
- All original tags and packaging must be intact
- Returns are not accepted for sale items
💎 Need help?
Reach out anytime at contact@topazthebrand.com
Or DM us on Instagram @topazthebrand